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Quality Approach

A pledge to serve our communities.

A trio made up of a grandmother, a mother and a baby

For seventy years, we have put our expertise and commitment to quality at the service of our patients and consumers, healthcare professionals, and our stakeholders. Our priority and goal is to achieve excellence in terms of customer satisfaction through the implementation of a quality policy in keeping with the company's values and the applicable standards.

Close-up on our Quality Approach


Quality is everyone's business!

Virginie Lourme, Head of Pharmaceutical and Cosmetics Affairs and Corporate Quality, and Angélique Houel, France Quality Assurance Manager, present in 2 minutes the Quality approach at Expanscience.

Discover our approach in video

Virginie Lourme, Head of Pharmaceutical and Cosmetics Affairs and Corporate Quality
The three main principles of our quality policy
  1. Develop innovative, high-quality products that protect people and the environment;
     
  2. Offer irreproachable quality of service to our customers and service providers;
     
  3. Promote implementation of a continuous improvement approach.

These three principles apply to all our employees, while preserving the company’s economic equilibrium. We make sure that they are all qualified for their role and encourage them to strive toward the continuous enrichment of their knowledge.

The way we manage quality enables the company to carry out a continuous improvement approach that is implemented in particular through a formalized annual review of quality.

Three people in front of a blackboard with post-it notes
Our quality policy with regard to information provided during canvassing or prospecting for the purpose of promoting medicines and medicals devices

As a pharmaceutical company, we provide healthcare professionals with medicines that offer effective, appropriate treatment for patients, in strict compliance with regulations, while showing respect for people and the environment.
 
In accordance with the requirements in France's Charter on information provided during canvassing or prospecting for the purpose of promoting medicines and medical devices, we are committed to delivering high-quality medical information to healthcare professionals and to promote drugs and medical devices, supported or not by health insurance organizations, by promoting the proper use.
 
Any activity (promotion of medicines, medical devices, cosmetic products, etc.) to health professionals conducted by our medical representatives is subject to compliance with the rules of ethics we have defined.

A pharmacist with a Medical Sales Representative
The principles of our quality approach concerning information provided during canvassing or prospecting:
 
  1. Provide health professionals with effective products having a well-established tolerance profile for optimal management of their patients’ pathologies.
     
  2. Deliver quality information to health professionals via a medical information service in charge of answering their questions using scientific evidence, clear and objective and in compliance with French ethics and regulations and promotional information provided by our medical representatives who are continuously trained in the proper use of medicines and comply the ethical rules of their profession.
     
  3. Ensure the availability of our products by implementing the necessary means.
     
  4. Guarantee the safety of patients by contributing in particular to the handling of claims and cases of pharmacovigilance and materiovigilance.
     
  5. Continually improve the quality system, notably through the implementation of internal audits, the implementation of an annual training plan for employees, the monitoring of quality indicators dedicated to this activity and the operational objectives set for each team concerned.
A certified activity

We undertake to respect the Information Charter by canvassing or prospecting aimed at the promotion of medicines as well as the Information charter by canvassing and promoting the medical devices and to dedicate the human and technical means necessary to guarantee the success of these processes.

Our activity steering system is based on a Quality Management System, involving the Management Committee as well as involved employees in particular through regular communications about Quality Policy and a multidisciplinary steering committee.

For 10 years, driven by a desire to constantly improve our practices, we maintain our certification around thi promotional information activity.

Download our quality commitment concerning Promotional Information
 

 

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