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Quality Approach

A pledge to serve our communities.

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For seventy years, we have put our expertise and commitment to quality at the service of our patients and consumers, healthcare professionals, and our stakeholders. Our priority and goal is to achieve excellence in terms of customer satisfaction through the implementation of a quality policy in keeping with the company's values and the applicable standards.

The three main principles of our quality policy
  1. Develop innovative, high-quality products that protect people and the environment;
  2. Offer irreproachable quality of service to our customers and service providers;
  3. Promote implementation of a continuous improvement approach.

These three principles apply to all our employees, while preserving the company’s economic equilibrium. We make sure that they are all qualified for their role and encourage them to strive toward the continuous enrichment of their knowledge.

The way we manage quality enables the company to carry out a continuous improvement approach that is implemented in particular through a formalized annual review of quality.

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