Areas of expertise
Throughout the development cycle of a pharmaceutical or cosmetic product, many different professionals work together to offer the best response to the needs of patients and consumers.
Click on the tab you want to find out more about the area of expertise that interests you.
Marketing
 | For each of our activities we have a specific Marketing team, whose objectives are to develop and implement product and brand marketing strategies, design, develop and launch new products and implement promotional campaigns. |
products and implement promotional campaigns. These teams work to ensure increased product sales, profitability and market share and enhance brand image.
Testimonials:
Claire, Marketing Manager France, Mustela >>
Sales
 | Our distribution networks are made up of medical representatives, dental representatives, pharmaceutical representatives, pharmacy and maternity unit training agents and merchandisers. Medical representatives provide medical information to family practitioners, rheumatologists, paediatricians and dermatologists. |
Dental representatives supply medical information to dental surgeons and stomatologists, and are responsible for sales of professional products to dentists. Pharmaceutical representatives are responsible for sales of all catalogue products to pharmacists. Training agents complement the work of the pharmaceutical representatives in pharmacies by giving product and merchandising training to teams in pharmacies and maternity units. Merchandisers are responsible for enhancing product visibility, optimizing, negotiating and setting up our showcases and shelves in our sales outlets.
Testimonials:
Regulatory Affairs
 | The Regulatory Affairs teams ensure a regulatory policy that is suited to the company’s different areas of expertise - pharmacy and cosmetics. |
They determine the strategy for registering Laboratoires Expanscience products in France and abroad, and monitor application of the different product regulations.
Testimonials:
Quality Assurance
 | The Quality Assurance department ensures that products marketed comply with the company quality policy and with regulatory requirements concerning production of pharmaceutical active principles, as well as pharmaceutical and cosmetic products . |
In particular, the Quality Assurance teams ensure application of Good Manufacturing Practices, adherence to the Medication Notice of Compliance specifications and documentation of the processes controlling production. They are also responsible for the establishment of action plans in the event of deviations noted, with the objective of continuing improvement.
Testimonials:
Production
 | The task of the Production teams is to produce active principles, medication and dermo-cosmetic products. These teams have permanent objectives in terms of product cost and quality improvement, work safety and respect for the environment. |
Testimonial:
Supply Chain
 | The Supply Chain teams guarantee the delivery of products and services to customers in accordance with the cost/service ratio defined by the company. They contribute to customer satisfaction objectives, differentiation and creating value for the company. They seek excellence: |
- in the management of cross-functional processes in the corporate value chain (from sales forecasts to delivery to customers, including buying/procurement, production scheduling, determination of stock levels and follow-up of customer orders);
- in the reduction of cycle times.
Testimonials:
Business Development
The Business Development teams propose and negotiate acquisition and sale transactions concerning products or companies, as well as product licenses, in accordance with company strategy.
The Business Development Division is responsible for the Strategic Intelligence service. It also supervises the Cosmetic Active Principles marketing.
Other support functions
These all provide expertise in their different fields:
- Finance, with control of financial and accounting activities, IT systems and general services to the company;
- Communication via the deployment of a communications strategy for internal and external communication; Sustainable Development, with the voluntary implementation of a progressive action plan; and sponsorship with action to support infant development in the name of the Mustela Foundation;
- Human Resources, with operational advice and development of a management culture, laying the foundations for staff commitment and performance.
Testimonial:
Stéphane, IT Systems Applications Manager >>
Yann, Management Controller, Mustela and Noviderm Brands Division >>
Research and Development
 | The task of the R&D teams is to propose projects and studies within the framework of Good Laboratory Practices. They schedule and set up technical and scientific studies. They develop new products, defining and organizing the human and material resources required for their production. These teams also act as an interface with the company’s other scientific and technical departments and with the Marketing departments. |
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